Responsibilities: As Government Accounts Representative, the responsibilities shall be:
Communication skills and teamwork are required in this highly challenging environment.
? Consult and collaborate with customers to solve their technical problems with TOPTICA lasers and solutions. This process includes facilitating the exploration of potential technical solutions, and leading discussions which may include various subject matter experts including product managers.
? Product discovery/Application development including the integration of the TOPTICA lasers into customer applications. Working closely to convert home builders to TOPTICA customers.
? Support the entire team of TPI in their activity to sell and support the TOPTICA products allowing TPI to attain an appropriate global market share in North America.
? Incubate into the TOPTICA R&D team potential improvements on TOPTICA products - whether originating individually or from customer feedback - and discuss their feasibility and the technical, financial and personnel requirements.
? Propose product improvements and potential new product design using resources in North America when the potential program merits the need to manufacture in North America
? While doing product discovery, all efforts will initially focus on enhancing sales of TOPTICA products to customers in North America within university laboratories. Use the TOPTICA customer database to identify potential customers. Visit potential customers and attend trade shows and conferences in North America and convince them about the quality of the TOPTICA products and the excellent customer service of TOPTICA through demonstrations and presentations. Assist the TPI team to achieve orders to meet the target given in the budget of TPI based on the US sales expectations of TOPTICA.
? Provide support during product demonstrations, tradeshow events, and workshops.
? Provide detailed and profound technical and product advice to the TPI sales team to help them understand the customer requirements, to suggest proper setups and to help with modifications required to assist customer applications.
? Maintain sales lead and opportunity information in the customer database to facilitate collaboration between TOPTICA stakeholders (sales, product managers, production, etc).
? Work with the Vice President of Sales & Marketing of TPI to provide any marketing and strategic information gained from research in the North American market and incubate this information into the strategic decisions to grow the North American and global businesses.
? Visit the manufacturing facility in Munich to become familiar with the entire product range and the sales and marketing activities specifically in North America.
? Timely trip and service reports
? Other duties as assigned
Qualifications: This individual should have a hands-on background including diode and/or ultrafast lasers.
? Degree in physics, physical chemistry, optics, photonics or similar experience, MS or above preferred. ? Hands-on laser experience in AMO/QT, biophotonics or ultrafast communities preferred ? Strong ability to communicate ? Excellent computer and project management skills ? Ability to build and maintain customer relationships ? Well organized, structured and task focused ? Confident negotiating skills, and ability to influence ? Eager to grow within the role, develop and build on current skills ? Team-oriented ? Indentifying customers problems, consulting and providing a solutions ? Good time management, independent and self-starting
Additional Salary Information: We offer a competitive salary and a comprehensive total benefits package.
About TOPTICA Photonics Inc
TOPTICA develops and manufactures high-end laser systems for scientific and industrial applications. Our portfolio includes diode lasers, ultrafast fiber lasers, terahertz systems and frequency combs. OEM customers, scientists, and over a dozen Nobel laureates all acknowledge the world-class exceptional performance of TOPTICA’s lasers, as well as their reliability and longevity.
Founded in 1998 near Munich (Germany), TOPTICA has become one of the leading laser photonics companies by aiming for and consistently delivering high-end specifications. TOPTICA’s diode lasers are appreciated for excellent coherence, wide tuning range and ideal beam profiles.
With "A Passion for Precision" TOPTICA's 200 employees take pride in developing customized systems. In close collaboration with several universities and institutes, the latest scientific discoveries are frequently incorporated into commercial products. With a global distribution network, TOPTICA provides exceptional service worldwide.
Over the past decade TOPTICA has grown the capabilities of its worldwide satellite locations to include product design and manufacturing, applications and technical support, and cus...tomer service in addition to their traditional sales responsibilities. In continuation of this effort our US office in Rochester, NY is seeking a highly qualified candidate for the position of Field Service Engineer.