Harvard University Division of Continuing Education
Location: USA - MA - Cambridge
Internal Number: 58715BR
Reporting to the Project Management function in the Division of Continuing Education (DCE), the Product Owner will be responsible for defining the product vision, managing the product backlog, and working as a liaison between the developer and stakeholder teams to ensure effective communication and timely feature delivery. The Product Owner will represent stakeholder interests and concerns, act as a decision-maker when there are competing needs, and manage vendor relationships.
Duties and responsibilities include:
Understands and maintains knowledge of the Salesforce product roadmap as it impacts DCE, and advises stakeholders accordingly
Act as the owner of DCE's Salesforce implementation by representing stakeholders' interests regarding development, expansion, and platform enhancements. Collects requirements, performs user research, and provides continuous engagement to ensure that the product direction is addressing concerns, has clear goals, and that the vision aligns with business objectives
Writes and grooms user stories to represent stakeholder requirements by providing context to in-house and external development teams. Liaises between stakeholders and the development team to ensure there is a buy-in from stakeholders and clear instructions and deliverables for the developers
Manages and prioritizes the backlog to ensure it is ordered based on strategy and business objectives, that enhancements and maintenance work are addressed fairly, dependencies are identified and sequences, and the backlog is kept up-to-date and available to stakeholders as needs evolve
Makes decisions when there are competing needs between stakeholders by using research and negotiation skills to problem solve, resolve issues, and communicate transparently
Identifies risks by developing mitigation plans and resolves problems that may impact use of the product. Proactively escalates to senior management as necessary
Coordinates consulting engagements, technology upgrades, and functional training sessions to manage development work of consultants as needed
Minimum of five years' post-secondary education or relevant work experience
Additional Qualifications and Skills
7+ years of IT experience with 5+ years in business analysis or product ownership
Experience with Salesforce, including trends, issues, and innovation as they relate to online portals. Salesforce Administrator Certification preferred.
Strong knowledge of best practices in UI/UX.
Ability to collaborate with a wide range of stakeholders ranging from business leads to vendors to software engineers to ensure development is aligned with goals.
Experience conducting user research, gathering information from many sources, filtering what is most important, and synthesizing findings into actionable recommendations.
Outstanding written and verbal communication skills as well as demonstrated presentation and negotiation abilities.
Certificates and Licenses
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
Harvard University continues to place the highest priority on the health, safety, and well-being of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other healthcare individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University's COVID-19 Information Website.
This position will be based in Cambridge, MA. DCE is currently trialing hybrid workplace models with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.
The Faculty of Arts and Sciences will not provide visa sponsorship for this position.
In order to be considered for this role, a resume and cover letter must be submitted with application.
The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,200 participants annually.
All formal offers will be made by FAS Human Resources.
Harvard offers an outstanding benefits package including: Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year; prorated for part-time employees Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date. Retirement: University-funded retirement plan with full vesting after 3 years of service. Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools. Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute. Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services. Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Division of Continuing Education
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.