Under the general direction of the Director of Application Services and senior staff, this intermediate level position provides experienced process and system requirements definition, analytical and/or programming capabilities, computer application development and/or maintenance, and support services to meet client IT and business needs.

1. Provide service to IT client community, faculty, staff and students, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
2. Evaluate and document client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes.
3. Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project-based planning documents such as scope documents and client services communication.
4. Work with IT staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
5. Assure quality of information through business case and application-level testing; validate test results to initial business needs.
6. Work with IT staff, clients and/or vendor staff to deploy production applications.
7. Design and document system level, IT operations level, and end user level procedures to support business applications.
8. Provide ongoing troubleshooting, support, and maintenance of production applications.
9. Highly motivated to apply process improvement (BPI) to increase product and service quality to achieve business objectives.

1. Business Requirements and Process Analysis:
   1. Independently analyzes and revises existing system logic difficulties.
   2. Develops user procedure manuals.
   3. Makes suggestions for problem solutions or software enhancements.
   4. Partners with business process experts to learn and understand problems with software.
   5. Conducts business requirements reviews and independently formulates logical statements of business requirements.
   6. Participates in joint application development sessions.
2. Systems Analysis:
   1. Conducts requirements reviews and independently formulates logical statements of business requirements and translates these to technical/functional specifications for use by programmers/coders.
   2. Analyzes and revises existing system logic difficulties for basic to moderately complex programs.
   3. Creates prototype designs for basic to moderately complex programs.
   4. Writes detailed technical specifications from which programs will be written.
   5. Develops system architecture/user manuals.
3. Systems Integration:
   1. Conducts requirements reviews and independently formulates logical statements of business integration requirements and translates these to technical/functional specifications for use by programmers/coders.
   2. Builds basic to moderately complex specifications and changes with users, systems professionals, and external organizations.
   3. Define system interface capabilities or requirements with other systems or vendors.
   4. Analyzes and revises existing system logic difficulties for basic to moderately complex application programming interfaces (API’s).
4. Deployment/Maintenance/Operations Analysis
   1. Evaluates and documents operational performance as directed.
   2. Diagnoses moderately complex to complex issues/incidents as directed.
   3. Research and gather data/information, analyze information, and propose alternative solutions for moderately complex to complex business systems or processes.
   4. Completes service requests/problem resolution for moderately complex to complex business systems or processes.
   5. Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
5. Hosted Services Support
   1. Works with vendor(s) for day-to-day systems operations support including related system database(s).
   2. Reviews systems operations including software updates and upgrades, database server and instance maintenance including backup operations.
6. Report Writing
   1. Proficient knowledge of the most common features of report writers and query tools such as Sybase Infomaker and Microsoft PowerBI Desktop.
7. Programming/Development:
   1. Modify and/or write program code as needed.
   2. Test and debug program modifications for correctness.
   3. Assist in Peer reviews.
8. Project Management
   1. Works with project manager to define tasks and create teamwork plans with moderate supervision on moderately to complex projects.
   2. Delegates work to others and monitors progress.
   3. Identifies issues affecting work progress and recommends solutions.
   4. Communicates schedule variances and potential scope changes in status reports.
   5. Controls project costs, communicating any project-related expenses and recommends ways to control costs.
   6. Manages small projects including Project scope, statement(s) of work, MS Project plan(s), estimates, and communications.
9. Educational/Knowledge Requirements:
   1. Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
   2. Demonstrates understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e., Applications, Business Analysis, Development, etc.) and applies that understanding to make independent practical contributions to IT work within Application Services.
10. Miscellaneous:
    1. Perform other duties as assigned.

Geneva College does not discriminate in hiring or in terms and conditions of employment based on an individual's race, color, sex, age, disability or national origin. As a Christian college rooted in the evangelical and Reformed tradition and governed by the Reformed Presbyterian Church of North America, compliance with Geneva's Christian views is considered a bona fide occupational qualification under Sections 702 & 703 of Title VII of the 1964 Civil Rights Act as amended, and will have a direct impact on employment consideration.  

About Geneva College

Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor. Geneva College is a Christian liberal arts college in the reformed tradition located about 50 miles north of Pittsburgh. Founded in 1848 by the Reformed Presbyterian Church of North America, Geneva has majors in both liberal arts and pre-professional programs and offers both undergraduate and graduate degrees. Geneva's faculty provide a challenging education that prepares students for careers, for further education, and for life. In all fields of study, students are challenged to explore the implications of the Christian faith on their discipline. Geneva has approximately 2,000 students enrolled in its various programs taught by its faculty of nearly 80 members. The college seeks to prepare students to serve Christ and the world in all areas of society, including work, family, and the church. Geneva is a founding member of the Council of Christian Colleges and Universities (CCCU).

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