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IST Analyst II (Help Desk Support Analyst)
Position Summary: Rutgers, The State University of New Jersey, is seeking an IST Analyst II (Help Desk Support Analyst) for the the Office of Information Technology (OIT). Under the direction of OIT Faculty/Staff Help Desk Assistant Manager, the IST Analyst II acts as a subject matter expert to provide software support for technical systems to accommodate Help Desk business activity.Among the key duties of this position are the following:Develops project plans and training programs.Acts as a technical resource to end-users and other OIT departments.Develops system specifications and related procedu


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