As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The Office of Admissions recruits, admits, and enrolls undergraduate Freshman, Transfer, International, and Postbacalaureate students of achievement and promise.

We have an outstanding opportunity for a CRM Systems Administrator.

This position reports to the Director of Information & System in the Office of Admissions, and has primary responsibility for management of a large Customer Relationship database that tracks information for all potential and current applicants. This position helps maintain and track recruitment-related information stored in the campus student database as well as oversee all incoming student data. It also is the main technical support contact for Admissions' Outreach team, Office of Minority Affairs & Diversity's Outreach team, and other departments across campus.

This position is responsible for bringing together many types of data from many systems into a single, highly customized software in a way that is easily understandable for end users. This is to be done while also ensuring data integrity with integrated services and maximum system availability to users while keeping an eye on impacts to current development by future external factors as well as internal operational choices. This position needs to be able to meet users’ needs of consuming data in varied ways while not compromising the integrity of data.

This position will ensure that availability of a critical system remains as high as possible, which the entire department depends on to do the majority of their work. It will also make certain that personal data submitted by student is kept secure, disseminated through the university appropriately, and only used to communicate with the intended, appropriate parties.

Duties & Responsibilities

Oversight of Prospect Data Integration

Managing ongoing file import and export schedules for test scores, online forms, travel events, purchased list names, in office appointments, and departmental events

Creation of new data processes and mappings as needed to accommodate different vendors and software platforms

Managing of High School and College lists in the CRM and Student Database
Management and Optimization of Outreach Systems

End user support for Recruit CRM and related systems; tracking and resolving all CRM related tickets related to Recruiting and Outreach efforts; troubleshooting workstation and server performance issues related to CRM

Develop best practices, lead user trainings, enhance documentation, and attend Outreach meetings; update Recruiter end user experience to make it simple, quick, and intuitive; oversight of processes used while interacting with prospective students

Participation in upgrade and migration testing to assess how changes will impact users and processes

Support of Recruitment Communication

Assist yearly cycle of electronic and physical communications

Facilitating Department Use of Recruiter

Adding any needed customizations, set up, and template creation to facilitate departments use of the system; assist with communication efforts; develop reporting to track the impact of departmental recruitment efforts; initial training and ongoing QA for departmental use

Ensuring Integrity of Prospective Student Data

Duplicate detection rule management and deduplication coordination/oversight when necessary

Development of Recruitment and Outreach Reporting

Continued development of recruitment, communication, travel, and campus visit reporting

Requirements include:

-Bachelor’s degree, preferably in computer science, software engineering, or other technical discipline

-Minimum of 2-3 years of professional experience, to include:
•System administration of a large volume Customer Relationship Management software service and
•Experience developing complex SQL reporting and integrations

-Ability to lift /move small packages (20 lbs)

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

-Experience with Microsoft Dynamics CRM administration (including XRM Toolbox)
-Experience developing with C#, Java, C++ or similar software development tools
-Experience with Microsoft Visual Studio development
-Experience with Microsoft SQL Server management and development
-Experience with Bulk Email and Text service management (Marketo, Salesforce, etc)
-Experience with higher education enrollment technology, including Admissions processes and the Ellucian Recruit CRM platform
-Experience with bulk data integration tools, APIs, web services, etc


Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.