When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This role within the VNOE team includes Performance Engineering, Customer Onboarding, Operations and implementation of the Mobile Private Network (MPN) Architecture. The Mobile Private Network directly supports millions of enterprise, wholesale and public safety customers across the nation. You’ll be responsible for onboarding customers via the VNOE Virtual Application and Automation Framework (VAAF), orchestrating their builds on the Enterprise, Wholesale, and Public Safety Core Gateways utilizing Pronghorn and Cisco NSO with interactions with VHAP and other stake holders as we drive to zero touch onboarding of customers.

You’ll utilize performance engineering tools (e.g., Tableau, SevOne, NetScout, Irisview) in monitoring, alerting, and modeling the network, creating performance dashboards and creating network performance reports. You’ll also be responsible for operational support of all MPN PNFs and VNFs, support of the OnsiteLTE and PMEC Services.

Other responsibilities include:

• Deep dive analysis of operational issues, including analysis of packet captures and PCAPs by engineers on MPN platforms (PNFs & VNFs) as part of troubleshooting to resolve network outages and issues.
• Engineering break and fix procedures to create solutions and implement these solutions on-the-fly on the live network to correct any service-impacting action caused either by customer actions, change controls we implement, software bugs, software or hardware limitations, Network Engineering limitations, etc.
• Implementing health checks, controlled failover of PNFs and VNFs, automating MPN customer testing initiatives to monitor Network health, reduce outage probability, and risk.
• Proffering solutions on-the-fly as part of break and fix procedures to resolve outages so as to meet Mean Time of Repair (MTTR).
• Support of transport and mobility infrastructure implementations, FOA & BAU, and creating daily and special project maintenance windows via change controls.
• Infrastructure Implementation utilizing NSO (Network Service Orchestrator) and pronghorn for automation of new MPN customer services and existing customer service changes as part of our digital transformation effort to achieve near zero touch deployments.
• Customer onboarding work order processing and customer engineering for new customers, changes/addition/deletion of existing customers’ services, design, and creation of MOPS, MPN and FES customer service turn-ups and failover testing and manual deployments where necessary.
• Engineering effort in service assurance via creations of performance dashboards, service surveillance and MPN element capacity reporting using performance tools (e.g., Irisview, Sevone, Netscout).
• Leading efforts integrating Landslide for performance testing, support of transport and mobility infrastructure migrations, and NetScout readiness for full integration of all network elements into NetScout platform.
• Performance testing and analysis on New Virtual Gateways as well as onboarding test customers on these virtual gateways as part of operational readiness. Involved in daily OR (Operational Readiness) conference calls with other MPN managers and engineers.

This Position is scheduled to work the Night shift between 10 PM EST to 6 AM EST. The candidate should also be open to the possibility of working the mid-shift between 3PM EST to 11 PM EST.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant work experience.
• Willingness to work different shifts

Even better if you have one or more of the following:

• Degree in Electrical Engineering, Computer Engineering, Computer Science or Information Systems Management, or any STEM-based degree.
• Understanding of call flows Layer 1-3, mobility and MPN Customer Service.
• Knowledge of relevant programming languages (e.g., Python, JavaScript).
• Knowledge of Modeling Language (e.g., Yang).
• Knowledge of application deployment and configuration provisioning and management tools (e.g., Ansible).
• Knowledge of Pronghorn and Cisco NSO.
• Knowledge of OS virtualization and containerization isolation technologies.
• Knowledge of deploying VNF’s utilizing internal orchestration frameworks (e.g., ATLAS/NFVD) and strong scripting skills (Python).
• Strong knowledge and experience in IP networking including Virtual Private Cloud, VPN, SDN, DNS, Load-balancing, and firewalls.
• Break-Fix expertise and the ability to diagnose failures down to the application level and coordinate resolution with multiple groups and vendors while understanding end-to-end call flow.
• Advanced knowledge of both physical and logical connectivity, including advanced knowledge of Layer 2 and Layer 3 connectivity, BGP and Diameter routing protocols.
• Knowledge of mobility call flows, transport L1-L3 end-to-end, IoT device provisioning, and knowledge in resolving high-visibility network issues.
• Expert-level knowledge of automation tools and processes.
• Skill in identifying and resolving gaps with automated workflows.
• The ability to deliver results according to project timelines.
• The ability to partner with engineering teams to understand impacts to MPN performance toosl and reports to ensure new projects and service metrics are captured accurately.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).