Student Services Officer 2
School of Humanities and Sciences, Stanford, California, United States

Schedule: Full-time
Job Code: 7502
Employee Status: Regular
Grade: H
Requisition ID: 93455

School/Unit Description: The School of Humanities and Sciences (H&S) is the center of a world-class liberal arts education at Stanford University. H&S encompasses 23 departments-from Art and Art History, English, and History to Economics, Mathematics, and Biology-as well as 23 interdisciplinary programs. As the university's largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

Department/Program Description: The Department of Music at Stanford brings together music-making and scholarly research in composition, conducting, performance, music history, ethnomusicology, music theory, cognitive science, intermedia, and computer-based technologies.

Departmental activities serve a broad and diverse constituency on campus and in local communities, with an abundance of courses, concerts, performance opportunities, research projects, workshops, and lectures throughout the year. Ensembles from a variety of world cultures are open to all students: orchestras, jazz and chamber ensembles, taiko, guzheng, steelpan, and many choral groups. Many of the faculty have affiliations with other departments, programs, and interdisciplinary centers, such as Art and Art History, Comparative Studies in Race and Ethnicity, Computer Science, Electrical Engineering, German Studies, Islamic Studies, Neuroscience, and Symbolic Systems. Alumni include faculty in universities and conservatories around the world, researchers in the technologies of music and acoustics, members of major orchestras, soloists, chamber musicians, and sound artists, composers and arrangers in contemporary, film, and game music.

Position Summary: The Department of Music is seeking a Graduate Student Services Officer (GSSO). The GSSO will work under general supervision of the Director of Finance and Operations and must possess and demonstrate a positive outlook on continuous process improvement efforts while maintaining a team-based and service-focused mindset. It is critical that this position exhibit the abilities to practice sound judgment and decision-making, effective written & oral communication, strong attention to detail and respectful relationship management. This position must also exhibit a strong desire to continuously learn new and unfamiliar business topics, policies, and procedures as they relate to graduate student services - the ability to translate this information into operational successes will be critical.

In this role you will lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.

If you believe that this opportunity is a match for your knowledge, skills, and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences.

In this role, you will:

CORE DUTIES:

• Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
• Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
• Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
• Reconcile complex issues; analyze diverse transactions from multiple sources.
• Summarize data from multiple sources, prepare manage reports and presentations.
• Identify and evaluate data needs, manage the implementation and development of technology.
• Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
• Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
• Serve as a subject matter expert to students and other departments; represent unit/department.
• Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
• May oversee, analyze and assist in financial processes and development of budgets.
• Serve as a key member of a project team.
• May train and supervise other staff, volunteers and temporary workers.

* - Other duties may also be assigned

To be successful in this role, you will bring:

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
• Advanced analysis and problem-solving skills.
• Advanced computer skills, including experience with Microsoft Office Suite and FileMaker Pro.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS*:

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• None

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

In addition, preferred requirements include:

• Experience with the Time Schedule and the Bulletin at Stanford or a similar institution;
• Experience in working directly with faculty members of various ranks;
• Experience in faculty affairs (preparing files);
• Some familiarity with music; and or
• Familiarity with higher education.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by lawStudent


To be considered for this position please visit our web site and apply on line at the following link: https://apptrkr.com/2898957

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.







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