USC Provost IT is seeking a Cloud Applications Developer to join our growing team. This position will be a key member of an innovative and customer-focused department responsible for creating and maintaining modern IT systems, technologies, infrastructure, and applications. It will be responsible for helping architect, implement and maintain cloud applications, databases, digital workflow platforms, and other large-scale enterprise systems.
You will work on the design, development and maintenance of various cloud and digital workflow and database applications, such as ServiceNow and Salesforce, to modernize and create key University applications. These include applications for the executive offices of the University, including the Office of the Provost and President, Human Resources, Equity & Compliance, Student Affairs, Enrollment Services, Academic Affairs, and numerous other departments, offices, and divisions.
You will bring skills in software engineering and business analysis to create modern digital solutions for our client groups. Whether creating a database application to manage campuswide research funding, architecting a compliance system to track misconduct, implementing systems to improve student retention and success, or adding enhancements to an IT service desk tool, you will primarily use platforms such as ServiceNow and Salesforce to build, configure and maintain applications to modernize and meet business process needs.
Youâll also work closely other IT team members to understand the technical needs and business processes of our client groups, gathering information from multiple sources and creating plans to implement new digital workflows or applications for them. As part of this work, you will also collaborate with fellow technical staff members to select the right core platform or tools necessary, as well as work with the same team to implement data feeds or integrations with other systems as needed.
You will also be responsible for developing reports and helping clients find new ways to gain insight from the data they store in their applications. You will also provide ongoing support for various cloud applications and systems, completing tasks such as user permission adjustments, routine upgrades and patches, and technical support or troubleshooting requests.
You will also evaluate new features and capabilities of underlying platforms to make sure that existing applications continue to meet a clientâs business needs over time, with a watchful eye towards continual process improvement. This includes assessing how feature changes affect existing processes and making sure systems and their data perform well and stay secure.
About USC & The Office of the Provost
Founded in 1880, the University of Southern California is one of the worldâs leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business, USC is at the center of modern innovation and breakthroughs in science, the arts, medicine, engineering, and nearly every field in between.
USC is the largest private research university on the West Coast, and the largest private employer in Los Angeles. We have almost 30,000 faculty and staff members as well as 46,000 students who come to USC from 135 countries around the world. We are consistently ranked as one of The Chronicle of Higher Educationâs âGreat Colleges to Work Forâ and are proud to offer excellent benefits to compliment a dynamic and collaborative work environment where everyone can develop new skills and reach their highest potential. By joining USC as an employee, you will be a part of the Trojan Family â a lifelong and worldwide network of other staff, faculty, students, and over 400,000 living alumni all around the world who support one another and change the world each and every day.
Within USC, the Office of the Provost provides academic leadership to the University and oversees all academic programs and support functions, including USCâs twenty-two schools and academic units, research, faculty affairs, student affairs, academic planning, museums and galleries, global initiatives, religious life, campus wellness, and much more.
About Our Team
USC Provost IT is the information technology services department of the USC Office of the Provost. We provide various IT services, including infrastructure and application services, technical support, and software engineering and cloud applications, to nearly 100 University divisions, departments, and offices. We take pride in partnering with business and academic units to deliver reliable, effective, and secure information technology solutions which empower users and improve business processes, redefining how IT is delivered within higher education.
Our projects include, but arenât limited to, initiatives related to data analytics and databases, cloud applications and infrastructure, websites and web development, next-gen infrastructure, cybersecurity, and much more. We emphasize closely partnering with the faculty, staff, and students that we support in order to advance the Universityâs missions of teaching, research and patient care.
While we are based out of the Office of the Provost, our team leads key strategic technology initiatives that have an impact across the entire University. We support USCâs senior leadership team as well as clients across our campuses on projects large and small. Our team members come from diverse backgrounds and enjoy working together to create solutions that delight our clients, push the boundaries of technology, and move the University forward. We like to have fun in everything we do and are fans of curiosity and continuous improvement as well as learning, mentoring, and professional development. We enjoy cultivating a culture of innovation and we are excited to be growing our team to help support the ascent of USC as a world-class research university.
Other Job Accountabilities
Configures and develops business rules, workflows, user interface actions, notifications, functionality in cloud platforms such as ServiceNow and Salesforce
Performs routine administration of cloud platforms such as ServiceNow and/or Salesforce, including building and customizing forms, view, settings, processes, and permissions
Develops new configurations and customizations for cloud platforms such as ServiceNow and/or Salesforce, including the building out of custom functionality and the configuration and customization of existing platform modules
Customizes and modifies existing modules and functionality in platforms such as ServiceNow and/or Salesforce, writing code when appropriate
Performs platform troubleshooting when appropriate to identify and resolve technical problems when they occur
Assists with security governance, policies, and overall university compliance by embedding standards, procedures, and quality analysis measures into workflows/plans. Identifies and communicates system issues, bugs, and fixes, and aids the initiation of process-improvement efforts
Provides customer-focused solutions, and builds and maintains effective customer relationships through timely follow-ups and efficient, effective feedback
Writes clear technical documentation for work performed and functionality developed
Four years of experience in information technology systems or platform administration and/or software engineering
Two years of experience in the administration or development of cloud platforms such as ServiceNow, Salesforce, or similar cloud software applications
Experience with custom object design and relational database concepts, including a strong understanding of custom applications, fields, workflows, and rules
Experience designing reports and views, including using filtering, dashboards, and visualization tools to present data and insights
Experience with cloud security platform components and concepts such as access control lists, security groups, role-based access controls, and account permissions
Experience with software development environmental governance, such as moving packages and changesets between development, test, and production environments
Experience with vendors in the SaaS field and knowledge of platform feature sets across different vendors
Ability to coordinate multiple projects and adjust to changing priorities in a fast-paced environment
Demonstrated experience with project management concepts and frameworks and an ability to execute on complex project plans and deliver status updates to a variety of technical and nontechnical audiences
Recognized certifications in relevant technologies or platforms, such as a ServiceNow Certified System Administrator or Application Developer certificate or a Salesforce Administrator, Advanced Administrator, Architect or Developer certificate
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 5 years Minimum Expertise: Foundational knowledge of security concepts, secure code development techniques, and the design, development, and configuration of software solutions. Experience planning and performing tests of units, system integration, performance and user acceptance. Ability to understand and work with large, complex systems, write test cases for new and existing code to ensure compatibility and stability, and provide detailed information and summaries to peers and supervisors. Excellent written and oral communication skills, and the ability to establish strong, positive working relationships and rapport with diverse groups of team members.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.