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What you’ll be doing...
Verizon is committed to provide the best Omni Channel and personalized experience to its customers over all channels including Digital, Retail and Indirect, and Customer Care. To enable this best-in-class customer experience, we are working on implementing Site Reliability Engineering (SRE) practices and principles across all customer interactions and applications. The role of the SRE team is to operate applications in production “mission-critical systems” and do whatever is necessary to keep the site up and running. It is often defined as a software engineer doing operations work. This SRE lead engineer will be responsible for maintaining and establishing service levels agreed upon with Business and manage error budgets for each of their systems. You will be expected to balance your time doing operational work (making sure systems work as expected) and also improving the systems by writing software to automate processes and reduce toil.
In this role, you will lead a team that develops the SRE automation framework and practice all tenets of SRE, vision and technical leadership to enable the execution of best in class operations practices that would improve Reliability of applications.
The incumbent should be a strong Technical lead to help execute on our vision for Site Reliability Engineering (SRE), determining how each system relates to each other and using a breadth of tools, build automation to improve Reliability for customers. Practices, such as limiting time spent on operations, and proactive identification of potential automation opportunities, factor into the iterative improvement key to both product quality and interesting, dynamic day-to-day work.
Implement SRE automation, develop automation across the stack, and optimize operations hours by reducing manual operations.
Eliminate toil by automation across all the layers – infrastructure provisioning, configuration management, deployment, testing, and operation.
Work on retooling our infrastructure to provide an agile, cloud based foundation that provides common infrastructure management and automation framework.
Interface directly with senior staff members within the organization to discuss and assess compliance with IT policies, standards and procedures, suggest opportunities for improvement, and report on the status of specific. Work with development teams throughout the software life cycle ensuring sustainable software releases.
Practice sustainable incident response and blameless postmortems.
Lead team to build a new or modify existing automation framework for IT operations.
Apply engineering mindset and development skills to IT operations to improve the overall observability of the applications and infrastructure and develop automation framework such way that it reduces manual efforts.
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Experience in applications development, infrastructure, or database architectures.
Experience inSRE Automation lead with experience on distributed systems design and integration architectures of business applications using micro services, containers, and cloud.
Automation experience and ability to code or script at an advance level.
Build and drive adoption for SRE automation for IT operations and deployments.
Willingness to travel.
Even better if you have:
Understanding of SRE practices and principles to build resilient systems and to provide business continuity.
Experience with software development, software delivery lifecycle, application modernization, DevOps, Service/Infrastructure as Service and Operations.
Problem solving and collaboration skills.
Experience in vendor management.
Experience in IT Security and compliance, operations and network services, and application development.
Experience in Cloud & Container platform Strategies, Design, Architecture and Migration.
Experience in delivering high-value solutions in dynamic and ambiguous environments.
Experience leading medium to large projects by bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members.
Experience serving as both a mentor and advocate for your team.
Experience performing analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
Experience leading and participating in performance tests identify bottlenecks, opportunities for optimization, and capacity demands for Iconic phone launches.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).