Classroom Design and Instructional Engineer, Office of the University Registrar Georgetown University
Location: Washington, D.C.
Internal Number: 2720013
Classroom Design and Instructional Engineer, Office of the University Registrar Georgetown University
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Classroom Design and Instructional Engineer, Office of the University Registrar - Georgetown University
Georgetown's Office of the University Registrar is dedicated to supporting the mission of Georgetown University and our Jesuit values by engaging the faculty, students and alumni that it serves. The office contributes to this mission by providing administrative and logistical support for Georgetown's curriculum, maintaining the integrity of its institutional and educational records, enforcing its policies, and facilitating a culture that preserves the values of Georgetown University and its community.
The Classroom Design and Instructional Engineer researches, develops and creates the integrated classroom audio-video and tele-communication system designs for Classroom Educational Technology Services (CETS). They provide a standard design of technology in all Main Campus classrooms, enabling users a simple, reliable system to enhance their teaching and learning; and create and develop instructional information to enable the CETS Classroom Managers (CM) success in their daily responsibilities. Reporting to the Associate Director for Engineering, the Classroom Design and Instructional Engineer has duties that include but are not limited to:
Provide technical expertise for the design, research & development, modification and installation of new or existing instructional technology equipment and systems to support the integration of technology into main campus classrooms, seminar rooms, interactive computer classrooms, auditoria and conference rooms
Create System Design and Functionality (SDF) package for new and upgrade classroom system designs by using computer-aided design and drafting and word processor software applications
Assist the Executive Director and the Associate Director for Engineering (ADE) with planning for, scheduling and installation of the most up-to-date built-in instructional technology for classrooms, seminar rooms, interactive computer classrooms, auditoria and conference rooms
Assist in the selection of the latest microcomputer-based digital and analog equipment to be used for technology renovations built into teaching spaces mentioned above for the main campus and in specialty rooms and/or conference venues throughout the university
Conduct tests on new equipment for its ease of use and durability, and make modifications to the equipment and/or its functions to better serve the user
Modify the current built-in classroom technology configurations on the main campus to update and/or simplify the technology to better meet the needs of those using the technology for teaching and research
Participate in meetings and departmental short and long range planning sessions
Make recommendations to the Executive Director for improvements of departmental services.
Assist the ADE in designing and implementing a strategy plan for technology hardware EOL (End of Life) cycle
Create and develop instructional information to enable the CETS Classroom Managers (CM) success in their daily responsibilities; and administer individual training sessions and group workshops ensuring the CMs technical skill levels are adequate to fulfill their duties in the classroom
Conduct one-on-one training sessions and group workshops outlining effective and efficient trouble-shooting skills and building an AV knowledge-base for Classroom Managers and faculty
Evaluate CETS staff's technical knowledge to help identify possible voids and determine training needs
Consult regularly with the staff to get faculty and student feedback on issues they may be having in the classrooms
Evaluate the Engineering Operations Division student assistants to ensure that they maintain instructional technology systems and equipment operating at quality levels
Diagnose, troubleshoot, repair and maintain classroom audio-video and tele-communication systems, computer equipment and peripherals used in the main campus classrooms, seminar rooms, interactive computer classrooms, auditoria, and conference rooms; and support CM in unresolved equipment and system issues
Troubleshoot, diagnose, repair and maintenance actions on electro-mechanical and optical instructional technology equipment
Assess critical nature of problems and employ measures as needed; and organize, coordinate and conduct repairs, modifications, configurations, calibrations and maintenance
Organize installations and conduct repairs to technology cabinets, housings and lectern/desks.
Organize and perform installations of electro-mechanical equipment in the classroom environment
Prepare follow-up on trouble/repair tickets & follow-up to ensure faculty, student and staff satisfaction.
Inform ADE of inventory parts, components and peripherals needed to support the classroom technology environment
Diagnose, troubleshoot, repair and maintain classroom audio-video and tele-communication systems, computer equipment and peripherals used in the main campus classrooms, seminar rooms, interactive computer classrooms, auditoria, and conference rooms; support CM in unresolved equipment and system issues
Assist the Executive Director and ADE of CETS with the implementation of educational technology throughout the main campus; and assist with the schedules and supervision of technology contractors, vendors and consultants in the installation of advanced technology and multimedia systems throughout the University
Consult with the Executive Director and the ADE to advise on the latest technology that should be incorporated into the above mentioned teaching spaces to support teaching and presentations
Assist CETS Executive Director and the ADE in department's fiscal responsibilities
Associate's degree in Electronics Technology Theory and Repair or closely related field with emphasis on computer/digital technology (or equivalent 2 years work experience in a higher education setting)
Familiarity with the role of technology services on college campus to ensure users technology and presentation needs
Experience servicing audio-visual equipment, microprocessor embedded equipment and computers
Excellent oral and written communication skills; ability to write clearly and concisely; strong interpersonal skills; attention to details; and ability to work under pressure
Ability to troubleshoot, diagnose and repair desktop and laptop hardware and control processors and diagnostic and maintenance actions on educational technology equipment
Expertise with Windows Operating Systems, database management software, spreadsheet software, word processing, and presentation software
Ability to communicate and train staff in the use and repair of installed technology
Bachelor's degree in Electrical Engineering or closely related field with emphasis on computer/digital technology
Experience with systems design, repair and maintenance, working knowledge of microprocessor embedded equipment; PC and laptop computers and peripherals; digital and analog electronics, and digital and analog audio and video equipment
Ability to design new systems and modify existing equipment and/or systems
Proficiency with computer-aided design and drafting software applications
Powder charge actuated tools license and certification
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