IT @ JH University Information Systems is seeking a Software Engineer who will be responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.
General summary/purpose: Position is responsible for development, implementation, testing and support of enterprise-wide academic technology systems (learning management systems, collaboration/web conferencing, evaluation/survey, and mobile applications).
Specific duties & responsibilities:
This position will routinely interact with clients as part of project and ongoing support work – typical clients supported are instructional designers, technologists, trainers, faculty support centers, faculty, and students. The Academic Technology team, a small team, works across a decentralized environment to provide centralized services. The position should have experience in all phases of SDLC. Depending on the task and project involved the position may be expected to lead, work as part of a team, or work individually to complete the work as necessary. The position should be comfortable carrying out tasks with limited guidance.
Specific devices, software, projects for which the position is responsible:
Position will support online enterprise-wide learning management systems, evaluation/survey systems, collaboration systems, and a mobile platform. These systems are used by most of our academic divisions to deliver online courses and supplement face to face courses. Staff, faculty, and students rely on these systems, which add to the complexity of supporting an enterprise system for our decentralized clients
Scale/size of area, project and/or system supported
Position will work across the enterprise including the health system, university administration and 9 schools across several campuses while supporting systems being accessed from around the world.
Work location: Full time remote OR
Mt. Washington, 5801 Smith Ave., Baltimore, MD 21209
On call requirements (if applicable): 24/7 support rotation approximately 10 to 13 weeks per year
Minimum qualifications (mandatory):
Thorough knowledge of, and demonstrable experience, performance optimization with Microsoft SQL Server, SPA web development with .NET Core and Vue.js, report development experience with SQL Reporting Service.
Knowledge of and experience with LTI, API, and OAuth
Experience with student information systems or university administrative systems is highly desirable.
Experience with implementing and customizing/extending a vendor-provided or cloud-based solution.
Experience with Java, Python, Ruby, PHP, or other web technologies is a plus.
Experience creating functional and technical documents (business requirements, functional specifications, data flow diagrams, user manuals, entity relationship diagrams, etc.)
Essential Job Functions (add position-specific functions if necessary)
ANALYSIS AND REQUIREMENTS GATHERING
DESIGN AND DEVELOPMENT
TESTING AND DOCUMENTATION
IMPLEMENTATION AND MAINTENANCE
Responsible for full life-cycle of medium to large sized complex projects; strong technical skills; strong ability to understand complex business processes. Develops solutions based on extensive technical knowledge, skills and experience; influences client towards innovative/integrated solutions.
Specific Duties & Responsibilities:
Analysis & Requirements Gathering:
Define complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
Design & Development:
Develop detailed tasks and project plans by analyzing project scope and milestones for complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
Write functional/technical specifications from the complex system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for complex application development tasks.
Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve support.
Provide monitoring and guidance in application design and development to more junior staff.
Provide thought leadership in designing and developing innovative integrated solutions.
Testing & Documentation:
Create and document complex test scenarios using the appropriate testing tools to validate and verify application functionality.
Test all changes by using the appropriate complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
Mentor junior staff in testing tools and technologies by reviewing their work.
Implementation & Maintenance:
Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
Monitor changes and resolve complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Provide support by investigating and resolving issues, including complex issues to ensure prompt, effective service.
The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Minimum Qualifications (Mandatory):
Bachelor's Degree (or foreign equivalent) in Computer Science, Computer Information Systems, Information Technology, Electronic Engineering, or a related field. Additional experience may be substituted for education.
Five years of related work experience with computer systems and applications. Additional education may substitute for experience.
Knowledge in the assigned application as well as the platform on which it runs.
Special Knowledge, Skills, & Abilities:
Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Software Engineer Role/Level/Range: ATP/04/PE Starting Salary Range: (commensurate with experience) Employee group: Full Time Schedule: Mon-Fri 8:30am-5:00pm Exempt Status: Exempt Location: Mount Washington Campus Department name: IT@JH University Information Systems Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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