At SPAN, we are lucky enough to be home to some of the smartest, most gracious people building a unique, best-in-class, not-super-huge technology firm consisting of senior people working closely with our founders to invent radically capable things for global clients.
As a contract Technical Writer, you will drive knowledge management initiatives, produce engineering documentation for our high-profile clients, and contribute to the overall success of our products. You will work along with a team of talented Tech Writers who collaborate with developers, quality engineers, product managers, and usability experts, both internally within SPAN and for our clients, to deliver high-quality technical documentation for engineering teams.
***This is a great opportunity to work on a variety of engaging projects for top-tier Silicon Valley clients.***
Produce high-quality, well-structured engineering documentation that meets the learning objectives of the intended audience.
Work with internal and client-facing teams on product and services engineering documentation, from requirements to completion.
Manage documentation and knowledge management projects to completion within timeline and budget targets.
Design the structure of the documentation deliverable, using our pre-defined templates and procedures for knowledge management solutions.
Identify relevant learning objectives for each area of the documentation.
Analyze and inventory existing and potential content, identifying opportunities for reuse, and areas where new content is required.
Coordinate the review and approval process with the customer (internal or external), ultimately securing their acceptance and signoff of the end-to-end deliverable.
Estimate in advance the time and effort required for each initiative, creating a high-level plan, and an accompanying resourcing estimate.
Deliver projects in line with the agreed plan and resourcing, escalating issues and risks in a timely manner as they arise.
More about us:
SPAN is a technical strategy and software engineering firm working with global brands and start-ups to conceptualize, develop, and deploy successful SaaS solutions. Based in San Francisco and Cape Town, we’re a fast-paced, action-oriented team that thrives on collaboration and leveraging cross-functional expertise. We weave strategy, software development, and design together in an iterative, interdisciplinary approach that emphasizes engineering excellence and predictable delivery of tangible business value.
Proven work experience in technical writing, creating engineering documentation, or equivalent technical content.
Ability to deliver high-quality documentation with attention to detail.
Ability to quickly grasp complex technical concepts, and to articulate them clearly in text, graphs, and diagrams.
Project management skills are necessary to track the different strands of work, the people and teams involved (internal and external), and to follow the status of each workstream to completion.
Strong verbal and written communication skills.
Extensive experience working in a team environment.
Strong working knowledge of Google Suite.
Experience working and managing agile engineering projects.
Experience working in a customer interfacing environment.
Experience with learning-based systems and documentation and Content Management Systems (CMS).
University degree in Technical Writing, Communication, Engineering, or equivalent.
You must be based in the SF Bay area and, post-COVID restrictions will need to occasionally travel to meet with clients.
SPAN Digital Inc. is a software solution and product development firm headquartered in San Francisco, California. Combining veterans of the industry with a talented team of developers SPAN strategizes, designs, and develops software solutions for clients ranging from startups to global brands. We help our clients design and develop everything from proof-of-concept and prototypes to product enhancements, and new features. Weaving strategy, software development, and design together in an iterative, interdisciplinary approach that emphasizes engineering excellence and predictable delivery of tangible value. Established in 2013; with an engineering team operating from Cape Town, South Africa; SPAN’s approach comes with the benefit of years of experience innovating and disrupting in a variety of markets.