The engineer's primary responsibility is to provide technical support for Rockwell Automation customers and distributors especially during weekends and holidays.
In the majority of cases, this support will be provided via telephone and chat. Support via email, or technical notes may also be required.
The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
Provides support to customers and users where the product is highly technical or sophisticated in nature.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Updates and authors Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.
Follows issues to resolution through commercial sensitivity, superb attention to detail, responsiveness, collaboration, technical engineering expertise, and business acumen.
Education and Experience Requirements: Bachelor of Science in Electronics, Electrical Engineering, Automation or Computer Science with at least three years' related experience.
Two years' Experience in the following areas:Troubleshooting application and or design of industrial automation systems
Exposure to computer and industrial networks
Experience with troubleshooting Microsoft Windows Server and client based software platforms
Understanding of Rockwell Software products including but not limited to Studio 5000 Logix Designer, FactoryTalk View SE, FactoryTalk View ME, RSView32, RSLinx Classic, RSLinx Enterprise, FactoryTalk Batch, FactoryTalk Historian
Understanding of Rockwell Automation hardware products including but not limited to PLC-Programmable Controllers and Drives & Motion products,
Experience designing and troubleshooting industrial automation infrastructures.
Willing to work flexible hours, weekends, holidays and changing shifts.
This position requires self-initiative, ownership, excellent listening & communication skills.
Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive.
From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live. We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers.
Join a team of more than 23,000 global employees in 100+ countries as we work together to expand human possibility.