System Control Technician (Level 1 – Level 3)
September 22, 2021
Control Center Manager
To receive training for the purpose of troubleshooting, testing, operating, and maintaining the integrity of North Georgia EMC’s Electrical Distribution System following prescribed procedures. To maintain awareness regarding the location of field operations personnel. To provide consistent, timely, and accurate communication with field personnel as well as NGEMC’s management staff and public relations personnel. To monitor automated devices through SCADA and dispatch crews to ensure safe and efficient power outage restoration. To respond to various types of trouble in a timely manner. To achieve the level of System Operator within a 3-year period.
- Associate degree in a relative field of study (or completion of equivalent coursework) or two years of experience in technical field.
- Working knowledge of Windows and Microsoft Office.
- Ability to work in a stressful environment with moderate noise.
- Ability to retain information and plan, organize and prioritize multiple tasks.
- Strong computer, reporting and analytical skills.
- Communication and interpersonal skills.
- Must have a valid Class D driver’s license for state of residency.
- Working knowledge of electrical theory and electric power system operations.
- Complete all requirements to transition to System Operator within 36 months: satisfy the Minimum Qualifications of a System Operator and demonstrate proficiency in the job functions as defined in the System Operator position description, which may be modified as needed. Satisfactory progress toward the goal is required throughout the 36-month training period.
Complete job-related coursework and skills exercises.
Assist System Operators in basic operation of the distribution system through SCADA.
Monitor and learn to control the electric distribution system through the knowledge and proficient use of NGEMC systems such as Outage Management System (OMS), Command Center and SCADA.
Assist and learn how to utilize independent judgement to evaluate the efficient actions necessary to direct, monitor, advise and operate the distribution system in a safe and reliable manner, maintaining safe conditions for employees and public and safeguarding cooperative property and equipment.
Assist and learn to monitor SCADA equipment and report abnormal system events to appropriate personnel.
Learn to write switching orders as needed to ensure reliability of service.
Assist and learn to direct switching orders in consultation with NGEMC Electrical Engineers, Operations Supervisors, and field personnel, to remove lines and equipment from service for routine or emergency work
Assist with AMI Command Center monitoring to include System Alerts, Collector Alerts, Network Device Alerts and Meter Alerts.
Respond to and analyze emergency situations.
Assist with issuing, releasing and recording “hold” tags as required by operating personnel and contractors.
- Assist and learn to update OMS as required for alternate feeds, switching and cause codes.
Assist and learn to monitor and respond to radio transmissions.
Initiate callouts of field personnel for prompt restoration of power. Maintain accurate information on crew responses.
Provide field personnel with information required including nature of problem, OMS prediction, address, and meter or location numbers.
Learn how to communicate with TVA’s Transmission Organization.
Assist and learn to coordinate and support NGEMC’s Voltage Control Program by monitoring system voltage and adjusting the levels accordingly in order to maintain the defined levels set forth by IEEE (Institute of Electronic and Electrical Engineers).
Assist and learn to analyze fault current information received from station and line relays using NGEMC’s Engineering Analysis Software to assist field personnel in locating system disturbances.
Assist with Emergency Load Curtailment Program (ELCP) notifications; notify appropriate NGEMC officials of initiation and cancellation of various steps.
Monitor security cameras located in cooperative buildings and substations.
Monitor outage calls to determine existence of “dig-ins”, oil spills, or accidents and notify appropriate safety personnel or Power Delivery.
Perform root-cause analysis of major outages and prepare formal reports as required that include timeline of events, cause, conclusions and corrective actions.
Maintain confident and professional demeanor during emergency situations.
Learn to read and understand NGEMC maps, symbols and feeds and give directions using such maps.
Attend required on-site and off-site training as it relates to the system operator position. Must successfully pass all required trainings and tests.
Continually advance toward the role of System Operator and demonstrate progressive knowledge related to controlling the electric system. Complete skills exercises as required.
Complete an associate degree or equivalent level of coursework in a related field within 36 months.
Other tasks and duties as assigned.
- Excellent oral and written communication skills.
- Excellent computer skills including a working knowledge of the current Windows operating system, Microsoft Word and Excel.
- Understanding of NGEMC service territory and boundaries, hold tag procedures, SCADA, OMS and certain intranet pages.
- Ability to maintain accurate records and reports.
- Ability to effectively perform under pressure and in emergency situations.
- Ability to learn CIS, GIS, OMS and other software programs specific to NGEMC.
- Ability to learn to operate North Georgia EMC’s Electrical Distribution System including troubleshooting and testing substation equipment and automated field device equipment via the SCADA system.
- Ability to multi-task and prioritize events.
- Knowledge of power system operations and power restoration.
- Safety: Continually adheres to regulations and ongoing training to ensure that he/she and his/her team are protected from an unlikely to cause danger, risk, or injury.
- Operational Excellence: Works smart and efficiently to provide exceptional reliability and is a sound financial and economic steward. Collaborates to develop the best solutions.
- Engagement and Growth: Takes responsibility for own actions, success and growth. Expresses commitment to work hard, with a positive attitude. Demonstrates good judgement and embraces constructive criticism and challenges. Seeks opportunities to learn and share knowledge.
- Integrity: Honest, respectful, kind and trustworthy. Brings a positive influence and values diversity. Eager to own, apologize and fix mistakes promptly and follow through timely on commitments. Maintains confidentiality.
- Teamwork: Provides assistance, information or other support for the team to build or maintain relationships with them.
- Customer Commitment: Puts the convenience of the members first; asks for and values members’ opinions. Provides solutions with a sense of urgency and concern while being present, open and empathetic.
- Community Minded: Desires to make a difference in the communities served by NGEMC.
- Change: Constantly seeks opportunities to develop better services and more efficient processes.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities (some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees). Requires physical ability in reaching, stooping, standing, walking, lifting, must be able to lift small objects with the fingers, grasping, talking, hearing, repetitive operations, sitting for long periods of time and is defined light work. Visual acuity required with administrative machine operation.
- Shift work covering 24/7/365, requiring day, night, and weekend work schedules as well as holiday shifts.
- General office environment.
- Requires one to make proper arrangements during severe weather events in order to report to work timely and for extended periods as needed.
- Requires the flexibility to work irregular hours; requires the flexibility to be on-call, as needed. Travel to other NGEMC offices as needed.
ADDITIONAL INFORMATION TO APPLICANTS
- All qualified candidates will receive consideration for this position without regard to race, color, religion, sex, age, national origin, handicap, political affiliation, labor organization affiliation, marital status, or other non-merit factors.
- Travel expense will be paid by the applicant.
- Relocation expenses, if any, will not be paid by North Georgia EMC.