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ENGINEER L2, REMOTE SUPPORT
Job Description Position summary: The primary responsibility of the Engineer, Remote Support position is to provide technical support to Rockwell Automation customers', field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. Engineer, Remote Support will be responsible for providing technical expertise for Rockwell Automation SLC's, Micrologix, CompactLogix, ControlLogix and associated I/O products and technologies. Essential Functions: Provide customer support by troubleshooting and solving customer issues via the phone, chat and email. Manage customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction,


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