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UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
UW Information Technology (UW-IT) is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. IT Infrastructure within UWIT provides system design, system management, software engineering and operational support for academic and administrative systems, the University’s wired and wireless networks, telecommunications services, departmental IT and the UW-IT organization.
UW-IT has an outstanding opportunity for a Network Implementation Manager.
This Network Implementation Team (NIM) Manager position is in ITI Operations, a division of UW IT. The incumbent is responsible for managing a team of network specialists and technology project managers working shift one and covering on call escalations 7x24x365.
UW IT operates a large TCP/IP-based data network, including five router centers on the main Seattle campus, with connections to over 250 campus buildings, two branch campuses in Tacoma and Bothell, dozens of remote sites in the Seattle area, the UW Medical Center and Harborview, the Pacific Northwest Gigapop, and the Washington State K-20 network. The NIM team supports over four thousand network switches and twelve thousand wireless access points. UW IT monitors and troubleshoots all of these networks 7x24x365.
The NIM Manager in Operations is expected to hire and develop staff, initiate and oversee development and documentation of policies and procedures for the NIM staff, communicate effectively with executives and counterparts at peer institutions, have experience with computer network technologies, monitoring, and trouble ticket applications, and be proficient with MS Office applications.
Demonstrated expertise in managing a 7x24x365 network support team; familiarity with various monitoring and trouble tracking systems; expertise with customer notification methods and meeting service level commitments. Familiarity with routing and network management protocols such as OSPF, BGP3, and SNMP; familiarity with networking issues including LAN, WAN, MPLS, various transport technologies, and layer 1, 2, and 3 technologies. Experience with Cisco and Juniper network gear.
Bachelor’s degree in computer science or related field or experience.
Four to five years of experience in network operations management or network engineering management.
Experience managing, leading and developing staff, including providing day-to-day supervision.
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
Demonstrated ability to work independently with minimal supervision.
Demonstrated ability to oversee, plan, lead, and coordinate the activities of staff.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Demonstrated ability to develop efficient procedures and policies.
“Can do” professionalism; self-starting problem solver; commitment to first-rate customer service.
Able to manage effectively under pressure, and exercise independent judgment in resolving problems
Experience managing a 7x24x365 network support team; familiarity with various monitoring and trouble tracking systems; expertise with customer notification methods and meeting service level commitments.
Familiarity with routing and network management protocols such as OSPF, BGP3, and SNMP.
Familiarity with networking issues including LAN, WAN, MPLS, various transport technologies, and layer 1, 2, and 3 technologies. Experience with Cisco and Juniper network gear.
Experience in a large research university or large enterprise.
Experience with Solarwinds a plus.
CONDITIONS OF EMPLOYMENT:
Must be able to respond to network outages after hours.
Must be able to participate on an afterhours on call rotation.
Must be willing to travel up to one week a year.
Must be able to lift at least 40 pounds. Must have a valid driver’s license to operate State vehicle.
This is an essential position and is required to report to work when UW suspends operations.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.