Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure optimal and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.
Evaluating service performance trends and isolating root causes of impacted services.
Performing LTE and VoLTE testing with analyses of relevant key performance indicators.
Optimizing LTE and RAN networks using traditional and innovative means.
Investigating and resolving customer complaints regarding service.
Optimizing embedded network for integration of new cell sites, small cells, and DAS system.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or one or more years of work experience.
Valid driver license.
Willingness to travel
Willingness to work a flexible schedule, including nights and weekends as necessary.
Even better if you have:
A degree in Electrical Engineering.
Knowledge of LTE including VoLTE and RAN networks.
Knowledge of IP and transport protocols.
Demonstrated strong analytical and communication skills.
Knowledge of analysis tools such as Tableau, Excel and presentation software such as PowerPoint.
Knowledge of programming languages suchPython, Unix, scripting tools.
Knowledge of mapping software such as MapInfo, Google Earth.
Knowledge of Samsung systems including USM and 3GPP LTE standards.
Ability to differentiate and diagnose RAN and CORE related problems.
Knowledge of inter-modulation, distortion, interference detection, and mitigation techniques.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.