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Responsible for managing the enterprise IU CRM Initiative Platform Administration team with a high degree of independence and autonomy. Responsible for UITS-scale systems development, integration, implementation, and customization project required by IU faculty, staff, and students on all IU campuses. Provides strong leadership in the design and development of robust and reliable UITS-scale CRM platform applications.
Participates in the development of long-range plans for systems development, acquisition, and integration. Responsible for the implementation of CRM platform applications; conducts research, evaluates alternative, and propose solutions. Serves as liaison with user departments and heads special assignment groups and serves on various committees. Establishes priorities for tasks to ensure development and implementation of projects happen on time. Prepares a variety of reports and analyses supporting short- and long-range objectives. Reviews, evaluates, and approves proposed modification and design specifications. Provides time and cost estimates and documentation for these proposals.
Provides technical leadership, expertise and supervision of activities needed for systems analysis, design, and programming as related to systems development, integration, implementation, and maintenance. Coordinates the activities of the technical team with other development teams. Plans, organizes, assigns, and supervises the work activities including initiating personnel actions on hiring, promotions, and terminations. Conducts performance evaluations. Plans and assists in the education, training, and technical development of team.
Represents the institution at local, state, and national professional organizations.
The job's work is in the area of cloud based CRM platform solutions. Selection preference may be given to candidates with experience working with one or more related systems.
Bachelor's degree and four years of customer/application support, programming, or related experience and one year of management experience.
Combinations of related education and experience may be considered.
Demonstrated leadership skills, including strong team building, problem solving, decision making, motivation, and communication skills. Excellent interpersonal and communication skills necessary for working collaboratively within a diverse University environment. Creativity, flexibility and high energy for providing leadership to excellent technical staff during rapid-paced change. Skills in systems analysis, project management, systems development, software engineering, budget and staff management, and software.
Master's degree. Degree in computer science, information technology, or business systems. Five years of progressive computing experience in the area of systems development and/or system administration experience in a large complex computing environment. Experience with cloud based products. Prefer direct skill in managing large multi-campus system projects.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.