Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutchs pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nations first cancer prevention research program, as well as the clinical coordinating center of the Womens Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.
The Application Support Engineer II will be responsible for the deployment, administration, issue management and vendor management of a variety of purchased and custom-built applications in support of Center Information Technology (CIT), partners and stakeholders.
Under supervision, the Application Support Engineer II will proactively contribute to the stability, integrity, and efficient operation of applications that support core organizational functions (finance, et al); and complete routine assignments and/or project tasks. The Application Support Engineer II works closely with peers to provide application support for issues, is responsible for monitoring, maintaining, supporting, upgrading and optimizing applications to help identify, resolve, and communicate issues and resolution, assisting in the implementation of project requirements. The engineer works closely with vendors to escalate issues as needed, to ensure successful communication to stakeholders and resolution.
The Application Support Engineer II will join the Solutions Engineering and Applications (SEA) team, a multidisciplinary team that provides architecture and security consulting, solution design, technical leadership, software engineering and application support. The teams mission is to enable, accelerate and enhance key research and administrative capabilities by delivering, supporting and promoting reliable, cost effective, well-architected, secure, solutions using modern technologies and practices. As a group, we treat each other with respect, work collaboratively, maintain open communication, focus on our customers and challenge ourselves and each other to grow, try new things and take risks. The Application Support Engineer reports to a SEA Manager.
Evening and/or weekend work may occasionally be required. Remote work allowed and may sometimes be required.
Please include a cover letter detailing your interest in this position and your qualifications.
Facilitates and assists in developing, implementing and monitoring standards or best practices that will streamline application reliability across the applications supported
Responsible for communicating with end-users and stakeholders with timely updates
Engaging and escalating to vendor of application as applicable; continuous monitoring and communication of this process as needed
Assists in researching and implementing enhancements that optimize and streamline the application functionality to meet business requirements
Builds partnerships and works closely with stakeholders on projects, owns project tasks and assists with technical requirements
Manages, analyzes and tracks issues/ technical problems, including diagnosis and root cause analysis, then move quickly to resolve issues, escalating as necessary
Knows and understands when to expedite, escalate, engage and redirect issues and situations to other resources/departments
Can be flexible and adapt to the rapidly changing needs of operations, technologies, teams and the organization
Create and completes internal support documentation
Respectfully addresses situations or communicates decisions to assure customer concerns or needs are met; demonstrates professionalism with customers and vendors
Bachelor's degree in Computer Science or equivalent experience
3+ years experience successfully working in an application support role, system administration or engineer role in a complex, collaborative environment
Strong analytical skills; ability to solve complex problems
Excellent communication skills both verbal and written
Strong interpersonal skills
Experience troubleshooting application functionality and performance problems
Issue resolution and escalation experience
Knowledge of Windows OS
Experience configuring and supporting SaaS Applications
Application support in a healthcare and/or medical research environment.
Hands-on experience upgrading, deploying and maintaining complex, custom, multi-tiered applications, web and database servers
Working knowledge of configuration management systems
Experience with vendor and/or stakeholder coordination
Scripting/automation skills in PowerShell, Python or other scripting language
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and anti-racism in your career or that will be made through work at Fred Hutch is requested of all finalists.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.