This position provides information technology services for the Energetic Research Group, a Center operated by the Whiting School of Engineering.
Essential Job Functions
Analysis and Requirements Gathering
Define complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
Design and Development
Develop detailed tasks and project plans by analyzing project scope and milestones for complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
Write functional/technical specifications from the complex system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for complex application development tasks.
Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledgebase system(s) to simplify code maintenance and to improve support.
Provide monitoring and guidance in application design and development to more junior staff.
Provide thought leadership in designing and developing innovative integrated solutions.
Project lead for multiple simultaneous application development projects for ERG and ERG’s government agency customers. Establish context, requirements, and then implement solutions, determining platform, coding, and security standards for the projects.
Develop new functionality for existing in-house software applications and websites: Document Library Search Engine, Drupal/WordPress modules like: Small Teams portal application, Subscription Management portal, Customer Management portal.
Testing and Documentation
Create and document complex test scenarios using the appropriate testing tools to validate and verify application functionality.
Test all changes by using the appropriate complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
Implementation and Maintenance
Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
Monitor changes and resolve complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Provide support by investigating and resolving issues, including complex issues to ensure prompt, effective service.
Evaluate and recommend products/services for maintaining and improving computer systems and network infrastructure.
Develop and implement security standards for the network, servers and workstations.
Administer enterprise databases (MySQL, MS SQL, MS Access), web application (Drupal, WordPress, IIS and Apache), and other application servers.
Team member for configuration and maintenance of Cisco ASA firewall.
Provide mentoring to LAN Administrator and assist LAN Administrator when they are not available or when there is an overflow of requests.
Maintain office file and application servers (physical and virtual), Hyper-V, Active Directory, Exchange, MS SQL, and Windows HPC cluster.
Bachelor’s degree required. Additional experience may be substituted for education.
Five years of related work experience with computer systems and applications. Additional education may substitute for experience.
BS in Computer Science or Information Systems.
6+ years of experience preferred.
Experience in server support and familiarity with diverse Operating Systems.
Experience with commonly used productivity software products (MS Office, Adobe Creative Suite).
Experience with MS Visual Studio and other development suites.
Experience mentoring junior IT staff.
Industry certifications from Cisco, Microsoft and other vendors are desirable.
Special Knowledge, Skills, or Abilities
Ability to work independently in a complex environment with minimal supervision;
Excellent communication skills.
Familiarity with project management and systems analysis & design.
Ability to work with minimum supervision.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills
Familiar with DoD, NASA, and University computer policies and procedures.
Standing: Short periods of time.
Walking: Often; navigation and egress around office suite areas and in narrow areas for setting computer equipment.
Sitting: On average about ¾ each work day
Keyboarding: Write support documentation, memos, email, researching on the Internet.
Lifting: Some heavy lifting (up to 40 pounds) of computer equipment.
Reaching: Retrieve or move computer and other equipment. Requires safe and proper use of elevation devices (step ladders and stools).
Permanent employment is contingent upon obtaining a U.S. Government personal security clearance consistent with ERG contractual and industrial security requirements.
Some travel required.
Position’s roles & interactions:
This position will interact heavily with Internal staff in Admin, IT, Mgmt., and Research areas. Also, this position will occasionally interact with Gov’t and Industry customers of the Center. Our customers include: NASA, DoD, and Industry working in various Energetics fields. We are a small office; this position will have lead responsibility for all aspects of assigned projects. Supervision assistance will include reviewing defined project scope, goals, user requirements, testing and user training procedures/documentation. This position will require someone who can work without daily supervision. Status of each project will be reviewed with the supervisor once each week.
Specific systems, applications, projects for which the position is responsible:
This position will be developing application modules which will be deployed on Drupal and WordPress portal websites. The applications vary. Examples include:
Customer Verification Process; an application process for potential customers to request user accounts on the portal websites. Each customer must meet specific criteria before receiving an account because some data stored on the portal is restricted (i.e. Not Publicly Releasable). Center Admin staff must be able to view status of each request and manage the request as needed to work it through the verification process.
Subscription Management portal application; used by Admin staff to administrate subscriptions to online content that customers will access in the Portal. Will also have an ecommerce component to allow customers to purchase renewable subscriptions (annually).
Customer Management portal application; used by Admin staff to administrate customer portal accounts.
Classified Title: Software Engineer Working Title: Software Engineer/ Developer - Energetics Research Group Role/Level/Range: ATP/04/PE Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F, 8:30am - 5pm Exempt Status: Exempt Location: 11-MD:JH at CPIA Century Plaza Department name: 10001507-Energetics Research Group Personnel area: Whiting School of Engineering
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.