Academia, Research Laboratory, Aerospace/Defense, Government/Non-Profit
4 Year Degree
In your role as Service and Applications Engineer, you are working with both our customers and our internal R&D teams to make sure our customers get the optimal Trioptics solution for their application. You are involved in all stages of the sales process: from discussing applications with customers, proof-of-concept studies, discussing instrument configurations, installation and training at the customer site to after-sales support. We expect you to establish and maintain strong working relationships throughout all levels of the internal and external organizations. Job responsibilities: • Identify customer’s needs and sales opportunities and suggest technical solutions for optical metrology and production equipment • Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance and other required product support services • Build and maintain expert level of product and application knowledge for several Trioptics product lines • Maintain accurate records of work performed • Resolve customer service issues or difficulties • Maintain professional business relationships with customers • Provide status of ongoing projects and future projects to Management
• BA/BS in Optics, Physics, Mechanical or Electrical Engineering or equivalent successful experience in an Optics Industry role • Minimum 3 years industry experience, preferably in an Optics field • Ability to read and understand optical, mechanical and electrical drawings and documentation • Strong communication, interpersonal and organizational skills • US citizenship is required in compliance with ITAR regulations • >50% travel is required • Practical knowledge of Trioptics instruments is a big plus • Customer Service or Sales Support experience preferred • Background in optics and optical manufacturing preferred
About Trioptics USA
TRIOPTICS develops, produces, and markets high-quality, innovative optical measuring and manufacturing technology for lenses, lens systems and camera modules, combined with powerful and intelligent software solutions.