Applications of Visual Science (VA), Applied Spectroscopy (IS), Color (VC), Fiber Optics Technology (PF), Fundamental Laser Sciences (OF), Image Sensing and Pattern Recognition (IR), Imaging Optical Design (FD), Integrated Optics (PI), Laser Systems (PL), Lasers in Manufacturing (FL), Microscopy and Optical Coherence Tomography (BM), Nonlinear Optics (OL), Optical Communications (PC), Optical Fabrication & Testing (FM), Optical Metrology (OR), Optics in Digital Systems (ID), Optoelectronics (PO), Photonic Detection (PD), Systems and Instrumentation (FS), Vision (VV)
Years of Experience:
Academia, Research Laboratory, Manufacturing, Semiconductor Manufacturing Equipment
Trioptics (http://www.trioptics.com) is a world-leading, innovative and fast-growing provider of optical test and manufacturing equipment with an international footprint and user base.
We are currently expanding our US operations and are looking for highly driven and motivated
Service and Applications Engineers
for our teams in Rancho Cucamonga, CA.
In your role as Service and Applications Engineer, you are working with both our customers and our internal R&D teams to make sure our customers get the optimal Trioptics solution for their application.
You are involved in all stages of the sales process: from discussing applications with customers, proof-of-concept studies, discussing instrument configurations, installation and training at the customer site to after-sales support. We expect you to establish and maintain strong working relationships throughout all levels of the internal and external organizations.
Identify customer's needs and sales opportunities and suggest technical solutions for optical metrology and production equipment
Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance and other required product support services
Maintain expert level of product and application knowledge for several Trioptics product lines
Maintain accurate records of work performed
Resolve customer service issues or difficulties
Maintain professional business relationships with customers
Provide status of ongoing projects and future projects
BA/BS in Optics, Physics, Mechanical or Electrical Engineering or equivalent successful experience in an Optics industry role
Minimum 3 years industry experience, preferably in an Optics field
Ability to read and understand optical, mechanical and electrical drawings and documentation
Strong communication, interpersonal and organizational skills
50%-75% travel is required
Practical knowledge of Trioptics instruments is a big plus
Customer Service or Sales Support experience preferred
Background in optics and optical manufacturing preferred
About Trioptics USA
Since 1991 TRIOPTICS has been recognized as the leading manufacturer of sophisticated optical test and alignment equipment. From its inception, TRIOPTICS has focused on the research and development of highly accurate, and fully computer controlled, optical test instruments for industrial and scientific use. The continued development of innovative solutions in optical testing has allowed TRIOPTICS to achieve dominance in the worldwide marketplace.