Hamamatsu is one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, is seeking to fill an Applications Engineer III position, in our Bridgewater, NJ location. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology. This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).
It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.
Provide proactive technical support and education (including troubleshooting, correct operating procedures, selection based on application and/or supporting engineering physics) on existing products and technologies to customers (end-users, dealer representatives, system integrators, and OEMs) as well as Hamamtsu staff.
Good communication and teaching skills are crucial. Appropriate communication methods should be used - this can include customer visits, video/telephone conferences, email. Taking ownership of the problem until the issue is resolved is expected. Product knowledge and operational experience are key tools for completing this task.
Accountable to support a percentage of product family as a member of the Product Support Team.
Technical team lead for custom designed products and large projects for high value ($ and/or strategic) customers requiring advanced Application Engineer support. Interfacing with the customer, sales, marketing, and Hamamatsu Japan.
Advanced technical support that goes beyond the actual product and may cover things like product application. Detailed knowledge of the manufacturing process, production quality control, design rules, as well as applicable regulations and standards is necessary.
Perform testing and evaluation for proper operation and software compatibility on existing as well as prototype and beta release/pre-production products. Inform the product design group of any issues with product functionality. Share the laboratory experimental results by writing technical note.
Maintaining and updating demo/loan devices.
As the product specialist or subject matter expert, the Application Engineer III will participate in product release preparations.
Understanding new technologies and features, as well as operation requires good communication with Hamamatsu Japan, as documentation will be sparse in the beginning. Collaborating with Marketing and create material to educate sales.
Represent Hamamatsu at conferences, trade shows and seminars as a product and technology specialist.
Maintaining a good working relationship with key leading researchers, engineers, and scientists. Attending conferences, giving talks, visiting research facilities, collaborating on projects, and interacting with the community.
Bachelors of Science in Physics, Electrical Engineering or related field
5 yrs. job experience in technical support or related field OR 3 yrs. job experience in technical support or related field AND 2 yrs. Hamamatsu technical experience.
Demonstrated Proactive Technical Support
Strong critical thinking & interpersonal skills
Ability to travel up to 25%, possibly international and the ability to transport yourself to and from appointments.
Attention to Detail
Specialized Opto-electronics Product Knowledge
Demonstrated follow-through skills
Demonstrated technical writing skills
Demonstrated team leadership skills
Customer support experience
3 years+ of supporting X-ray sources and detectors
Experience evaluating X-ray image correction
Experience evaluating X-ray imaging software
Familiarity with various NDT applications
Familiarity with NDT systems
Project management experience
Knowledge of Japanese culture
Published scientific papers
Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which include; Medical, Dental, Vision, Prescription, Life Insurance, Tuition Reimbursement, Vacation/Sick/Personal Time, Long Term Care Insurance and Retirement Plans. EOE. M/F/D/V. Send your cover letter & resume to: Email: email@example.com, OR Fax: 908-526-0762, OR mail: Hamamatsu, 360 Foothill Rd., Bridgewater, NJ 08807, ATTN: HR
About Hamamatsu Corporation
Hamamatsu is one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.