Applied Spectroscopy (IS), Fiber Optics Technology (PF), Fundamental Laser Sciences (OF), Holography and Diffractive Optics (FH), Image Sensing and Pattern Recognition (IR), Imaging Optical Design (FD), Integrated Optics (PI), Laser Systems (PL), Lasers in Manufacturing (FL), Microscopy and Optical Coherence Tomography (BM), NonImaging Optical Design (FN), Nonlinear Optics (OL), Optical Biosensors (BB), Optical Communications (PC), Optical Cooling and Trapping (OT), Optical Fabrication & Testing (FM), Optical Material Studies (OM), Optical Metrology (OR), Optical Trapping and Manipulation in Molecular and Cellular Biology (BT), Optics for Energy (PS), Optics in Digital Systems (ID), Optoelectronics (PO), Photonic Detection (PD), Photonic Metamaterials (OP), Quantum Optical Science and Technology (OQ), Short Wavelength Sources and Attosecond/High Field Physics (OH), Systems and Instrumentation (FS), Thin Films (FT)
Years of Experience:
4 Year Degree
Newport Corporation, a wholly owned subsidiary of MKS Instruments, Inc. (NASDAQ: MKSI), is a leading global supplier of advanced technology products and solutions for Scientific Research, Life & Health Science, Aerospace & Defense, Photovoltaics, Industrial Manufacturing, Semiconductors, and Microelectronics markets. Established in 1969, Newport has over 40 years of industry knowledge and expertise across a broad range of technologies allowing the company to continually deliver innovative products in the areas lasers, photonics instrumentation, sub-micron positioning systems, vibration isolation, optical components and subsystems and precision automation to enhance the capabilities and productivity of its customers' manufacturing, engineering and research applications. In Addition, Newport has built a strong history of partnering with OEM customers delivering solutions from sub assemblies to full solutions including design, testing and manufacturing.
Our combined product portfolio includes Corion®, ILX Lightwave™, New Focus™, Newport, Ophir, Oriel® Instruments, Richardson Gratings™, and Spectra-Physics® Lasers. We provide complete photonic solutions to make, manage and measure light.
Newport Corporation is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.
We are opening a new office in Orlando and are seeking to hire (5) Technical Accounts Managers from entry-level to experienced. We are able to provide relocation assistance.
The Technical Account Manager is responsible for understanding the needs and opportunities of their named accounts, which they translate that into MKS sales opportunities. The Technical Account Manager develops and maintains relationships with customers as assigned. CSE also will be required to collaborate with the larger team on more complex customer issues. The role requires effective lead follow up, opportunity identification and qualification, and technical and commercial discovery skills. Frequent communication with the customer and coordination with internal product management, project management, engineering, manufacturing and quality resources is required.
Responsible for cultivation of a set of named existing accounts. Primary responsibility is to deveolp a set of high-potential named accounts, understanding their product usage and applications to drive success. While this department is managed by the sales organization, the primary focus is to solve customers’ technical challenges.
Create successful outcomes for the customer by assisting them in their applications, recommending MKS products, anticipating customer needs, and sharing new product releases or enhancements to drive demand. Will provide technical and administrative product information and quotes when appropriate. Represents the company to the customer and the customer to the company in application-related matters; understanding of customers’ business and product requirements is necessary. Ability to understand and knowledgeably represent company’s products is a must. Responsible for meeting assigned sales quota.
Meet or exceed customer satisfaction scores
Identify new opportunities for products and capabilities
Build strong relationships with customers at multiple levels in organization
Know MKS products and capabilities and be able to articulate the benefits to solve customer needs
Understand market alternatives for clients, and possess capability to position MKS successfully
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Provide accurate orders forecast to Sales Management
Develop and execute strategies for named accounts
Manage and maintain orders pipeline and opportunities in CRM
Education & Experience:
Bachelors degree in Photonics-related field (Physics, Engineering, Applied Science). Advance degree preferred
Minimum of 2 years of demonstrated success in a customer facing role
Demonstrated track record of meeting or exceeding goals in previous assignments
Demonstrated track record of compliance with sales policy and related regulations
Must possess strong initiative, resiliency, organizational and time management skills
Open and communicative, stable and reliable, with strong team work spirit
Excellent written and oral communication skills
Strong negotiation skills
Proficient computer, software, and data analysis skills (CRM, Excel, Outlook, Word, Power Point, & SAP or equivalent programs)
Strong presentation skills
5 openings. Employer will assist with relocation costs.
Internal Number: 1985
About Newport Corporation
Newport Corporation, a wholly owned subsidiary of MKS Instruments, Inc. (NASDAQ: MKSI ), is a leading global supplier of advanced technology products and systems to customers in the scientific research, microelectronics, life and health sciences, industrial manufacturing and defense/security markets. Established in 1969, Newport has over 47 years of industry knowledge and expertise across a broad range of technologies allowing the company to continually deliver innovative products in the areas of lasers, photonics instrumentation, sub-micron positioning systems, vibration isolation, and optical components and subsystems to enhance the capabilities and productivity of its customers' manufacturing, engineering and research applications. In addition, Newport has built a strong history of partnering with OEM customers, delivering solutions from subassemblies to full solutions including design, testing and manufacturing.