The position’s primary responsibility is to strengthen Thorlabs’ position as a leading manufacturer of Imaging System products through the development of effective product presentations for our website, catalog, and tradeshows based upon information from Engineering and Business Unit Leaders. Create and update technical documentation on products for the web and for the catalog. Create and maintain technical presentation material, white papers, and other collateral. In addition to writing will supply technical support to the customers, verbal or written. Create sales synergies between the product lines by being an integral part of the Thorlabs Technical Sales network. This position requires a high degree of drive, interaction, and communication with customers, sales, engineering and business leaders. Although the location of the position is in Sterling, VA, from time to time it may be required to undertake duties at other Thorlabs locations.
Essential Job Functionsinclude the following, but are not limited to:
Develop and maintain user documentation, including user manuals, application notes, installation manuals, assembly instructions, and other customer-focused materials, to aid customers and users in learning and operating new products.
Write scientific and technical specifications, marketing materials and user instructions and manuals for products, processes and services for internal and external use that include but are not limited to the following: mechanical drawings, optical diagrams, wiring diagrams, images and illustrations.
Interact with SMEs to gather product requirements, detailed functional specifications, and design descriptions, to make sure that new products and product enhancements are adequately defined, well-understood, and approved.
Perform feature, functionality, and user experience testing for the contents of the documentation of new products. Quickly identify, capture, and resolve action items that might affect new product introduction.
Ensures and maintain documentation in a standard format following established guidelines.
Photograph consumer products. Creates or Edit Illustrations/Images using Photoshop, Illustrator.
Review new product presentations, web page updates, and other marketing materials created by technical marketers, ensuring they follow Thorlabs’ standards and are technically sound
Assist other non-technical writer team members on any documentation tasks
NPI Team Job Functionsinclude the following, but are not limited to:
Interface with a variety of teams to introduce new products in the market. Team include research, engineering (mechanics, optics, electronics, firmware, software), manufacturing, marketing and sales.
Introduce new products into the market after project has been transferred from engineering.
Facilitate the developments of documentation, instructions and procedures that improve manufacturability of new products.
Provide customer-orientated presentations and documentation to ease use of product
Propose and support development of new products or improvement of existing products
Support all other NPI Team members in order to meet project timelines
Document all project inputs and outputs in ECRO process
0-3 years’ experience in related area
Prior photonics lab experience is desirable.
Bachelor's, Master's or Ph.D in Biology, Imaging, Physics, Optics, Lasers, or a related field
Specialized Knowledge and Skills:
Strong interpersonal skills for working in a team environment.
Willing to constantly learn new technologies, new applications and new developed products. Strong organizational and planning skills.
Able to multitask, be detail oriented, solve problems, and can work under time constraints
Excellent writing and presentation skills in English.
Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
About Thorlabs, Inc.
Founded in 1989, Thorlabs has grown its worldwide presence to include 17 offices in 9 countries with over 1800 employees. Each location provides a local presence within the community it serves. These local operations allow for customer dialogues that better inform our understanding of regional needs and how they fit within the worldwide picture. Today, our portfolio includes over 20,000 items, many of which are customer inspired.
Founded in Newton, NJ, the company still calls the town home today. Located in rural Sussex County, NJ, Thorlabs is within close proximity to New York City, the Delaware Water Gap, various lakes, state parks, and outdoor areas.
Thorlabs is privileged to play a role in the work of tens of thousands of researchers throughout the world through the products we provide. We are committed to building a company that achieves its competitive advantage from its fundamental understanding of the community of customers we serve.