Applications/Service Engineer

Opto Alignment Technology, Inc. (OATI) is seeking a talented, enthusiastic, and creative Applications/Service Engineer to join our small but rapidly growing business. OATI is highly recognized as a quality developer and supplier of state-of-the-art laser-based systems for precision optics alignment, assembly, and inspection. The successful candidate will work with sales and our internal R&D teams to ensure our customers get the very best products and solutions for their application. The Applications/Service Engineer is expected to be involved in all stages of the sales process; from working with the customer on their application, to working with the R&D team on tailoring the best solution, to assisting Production with the build and pre-ship testing, to on-site installation and commissioning.

Job responsibilities:

• Work with customers on understanding their applications, conduct sample evaluations, and propose technical solutions.
• Manage new tool installation and commissioning at customer sites.
• Maintain accurate and up-to-date product related documentation and training manuals.
• Work with internal R&D team on solutions for new customer applications and help carry through to Production.
• Maintain an expert level of product and application knowledge for all OATI products.
• Resolve customer service issues in a prompt and courteous manner.
• Above all, maintain a professional business relationship with customers.

Requirements:

• BA/BS in Physics, Optics, Mechanical or Electrical Engineering, or equivalent in a related discipline.
• Minimum 3 years industry experience in related Service or Applications roles.
• Must have hands-on experience with tools for optical testing, alignment, metrology, and imaging.
• Ability to read optical, mechanical, and electrical drawings and documentation.
• Strong communication, interpersonal and organizational skills.
• US citizenship is required for compliance with ITAR regulations.
• 30% - 50% travel is required (both national & international).
• Working knowledge with Zemax and SolidWorks preferred.
• Background in optics and optical manufacturing preferred.

OATI is located in Indian Trail, North Carolina. We offer competitive compensation packages along with a challenging and stimulating environment.