The successful candidate will be the recognised company expert on products within defined applications and markets. To be the “voice of the customer with IQE” and communicate effectively all technical and commercial requirements from and to assigned accounts. To maximise IQE’s competitiveness and profitability in the market and support other departments to ensure complete customer satisfaction.
To maximise market share and drive volume and margin performance within the specified product group.
To determine pricing strategy consistent with the above.
To drive IQE’s competitive position though market / application understanding and R&D requirements.
To build strong relationships with key decision makers in assigned accounts.
Manage product sector to ensure complete customer satisfaction and assist rapid closure of complaints
Support customers and agents on customer visits and conference calls as required.
Dissemination of customer expectations internally (technical and commercial).
Highly effective two way communication with all assigned accounts.
Maintaining rolling 12 month sales forecast for sector, by customer
Maintain all key customer records via CRM
Willingness to undertake foreign travel
Adhering to all internal safety, HR, environmental and quality guidelines & procedures.
Your Qualifications & Experience:
First degree in physics, electronic engineering or similar.
Experience of MOCVD growth and characterisation or device design, processing and operation would be advantageous.
Previous experience in a customer facing role desirable.
High degree of computer literacy including Microsoft Excel
Verbal and written communication
Internal Number: 2
IQE is the leading global supplier of advanced semiconductor wafers with products that cover a diverse range of applications, supported by an innovative outsourced foundry services portfolio that allows the Group to provide a 'one stop shop' for the wafer needs of the world's leading semiconductor manufacturers.