This position is responsible for maintaining customer relationships, ensuring excellent customer communications, responding to customer inquiries and on-time delivery of products.
2. ESSENTIAL DUTIES AND RESPONSIBILITIES - • Maintain and update an accurate and complete quote log. o Coordinate quote activities to assure timely submittal of quotes to the customer o Track and coordinate follow up communications after quotes are submitted. • Lead effective communication between customer and HOC cross functional Teams to assure that customer satisfaction is maximized. • Assemble shipping data and information and send to customers with shipments. • Filter all customer inquiries to the appropriate HOC resource. Track and follow up on inquiries. • Monitor cross functional activities on all open customer orders on a daily-basis to ensure on-time delivery. • Maintains an active customer action items list. Coordinates cross functional communications to complete action items in a timely manner. • Coordinates the entire contract review process to ensure all required documentation and records are organized and maintained in the required format in a timely manner. • Attends cross functional meetings and communicates with HOC Team to ensure customer requests are met as well as ensuring on-time delivery. • Maintains monthly sales forecast spread sheet. Updates spread sheet based on Sr. Management inputs. • Coordinates the customer survey and customer scorecard process. • Coordinates and assists in assigned business development activities to include marketing and advertising efforts. • Coordinates Trade Show planning and activities including completing all registrations and coordinating shipping of Company booth and other necessary items. • Responsible to implement, promote, review, and continually improve the effectiveness of the Quality Management System.
3. OTHER DUTIES AND RESPONSIBILITIES -
• Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices. • Maintain work area and customer files in an orderly manner. • Support/embrace the Company Core Values and Growth Strategy.
• Bachelor’s degree in Business Administration or related field is preferred. • 3-5 years of related work experience. • Highly organized, accurate and detail oriented. • Must exhibit excellent communication and interpersonal skills. Able to manage priorities and workloads while working in a team environment. • Knowledge of ISO requirements. • Proficiency in the use of personal computers including MS Outlook, Excel and Word.
Hardin Optical is your source for high precision optics: from rapid prototype development and custom fabrication to mass production.Established in 1976, Hardin Optical is located in the beautiful coastal community of Bandon, Oregon. For over three decades we have manufactured high quality optical components and systems. A strong emphasis on research and statistical process control keeps us at the ...industry forefront and sustains our technical versatility.Our facility incorporates all the latest optical tools and equipment necessary for producing high precision optical products. In addition, our complete machine shop provides custom fabrication and in-house tool development for complete project support and maintenance.Hardin Optical Company is an Equal Opportunity Employer. M/F/D/V