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The Film and Scatterometry Technology (FaST) Division provides industry leading metrology solutions for worldwide semiconductor IC manufacturers. The FaST Division portfolio of metrology products includes hardware and software solutions for optical film thickness, optical critical dimension (CD), composition, and resistivity measurement systems. These products are essential for the IC manufacturers as they provide critical metrology capabilities for the development and implementation of their advanced IC processes. The FaST division is committed to support our customers to achieve performance entitlement of our solution and we effectively partner with our customers from their early research and development phase to the high volume in-line manufacturing implementation specific for their process needs. The division consists of a global team located in US, Israel, China, and India.
This position is part of a team responsible for supporting a major KLA-Tencor customer worldwide. The candidate will initially be responsible for supporting the current install base of metrology tools in the field including continuous improvement projects (CIP). This role will lead to responsibility for next generation product implementation including a close work with engineering, from technology evaluation and selection, specifications development, product validation, verification, and support of customer ramp. The ideal candidate will demonstrate leadership attributes and be able to lead high performing teams to achieve program objectives in a timely manner.
Additional details regarding responsibilities:
Gain a systems-engineering level knowledge of highly complex, leading edge semiconductor metrology systems by working with the product engineering and service teams. The systems include optics, electronics, mechanical components, custom software and algorithms.
Respond to situations where field service engineers have failed to resolve complex system performance problems, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe. Take ownership of troubleshooting complex problems and determine remedial actions required to resolve problems.
Play a large role in assessing products with respect to design for reliability, stability, and serviceability. Work with design engineering teams on the development and release of new options, features or cost reduction improvements that provide more value to our customers. Integral to this role is an understanding of the customer’s use-case and successfully working in conjunction with other groups to define the requirements.
Train support personnel such as tech support and field service engineers.
Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
Take a proactive approach to improving service quality.
Conceptualize new approaches that may impact the product roadmap.
Participate in presenting new ideas for KT consideration, acceptance and eventual implementation.
Should be able to travel 25%.