The position is responsible for developing and maintaining relationships with OEM customers and Key Accounts in a given geographical region, to be based in the Boston metropolitan area. A primary focus of this position will be new business generation, including lead qualification and solution development. Activities include frequent communication with the customer (specifications, pricing, product availability, services, etc), contract negotiation, and coordination of design and manufacturing resources for custom solutions. Key to this role is close engagement with the various business units and entities across the global Thorlabs organization representing extensive manufacturing capabilities.
Essential Job Functionsinclude the following, but are not limited to:
Identify new opportunities with existing and new OEM customers
Increase sales volume of assigned accounts
OEM and Key Account Management
Dedicated point of contact for the customer
Ensure that products and services meet or exceed customer expectations
Handle all negotiations with OEM customers and Key Accounts
Be the customer’s advocate within Thorlabs
Work with OEM Project Managers, Engineers, and Sales Coordinators to provide customers with custom solutions from project conception to project end–of-life strategies
USA point of contact for overseas Thorlabs OEM opportunities involving US manufacturing resources
Provides accurate sales forecasting to OEM Sales Manager and helps define strategies for territory and specific market growth
Provides market feedback to R&D and MarCom groups
Attends tradeshows regularly
Manage and maintain pipeline and opportunities in CRM
Minimum 3 years of experience in technical sales and/or key account management, preferably with OEM accounts and/or in the photonics industry
BS in a Photonics related field (Physics, Engineering, or related field) or equivalent experience
Specialized Knowledge and Skills:
Demonstrated experience with CRM tools, Microsoft Office (Excel, Word, Power Point) and communication tools
Creative sales and business development strategies for lead generation
Excellent attention to detail and organizational skills.
Strong communication skills.
Demonstrated experience in a customer centric environment
Ability to work independent as well as part of a team
Strong ability to shift from one task to another to address changing production priorities
Ability to fluently write and speak English
Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Founded in 1989, Thorlabs has been serving the photonics industry for over 25 years. During that time, our worldwide presence has grown to include 15 offices in 9 countries with over 1500 employees. Each location provides a local presence within the community it serves. These local operations allow for customer dialogues that better inform our understanding of regional needs and how they fit withi...n the worldwide picture. Today, our portfolio includes over 15,000 items, many of which are customer inspired.
Founded in Newton, NJ, the company still calls the town home today. Nestled in rural Sussex County, NJ, Thorlabs is within close proximity to New York City, the Delaware Water Gap, various lakes, state parks, and outdoor areas.
Thorlabs is privileged to play a role in the work of tens of thousands of researchers throughout the world through the products we provide. We are committed to building a company that achieves its competitive advantage from its fundamental understanding of the community of customers we serve.