Fundamental Laser Sciences (OF), Laser Systems (PL), Lasers in Manufacturing (FL), Nonlinear Optics (OL), Quantum Optical Science and Technology (OQ), Ultrafast Optical Phenomena (OU)
Years of Experience:
This position will work as a highest level application & product specialist for very dedicated scientific and industrial communities, assuming an important role within our team in North America. They will provide our customers with consulting and technical support, interacting directly with them as needed in an advisory or hands on role. They will coordinate TOPTICA’s North American customer support, drawing on the existing resources of the organization and as needed will grow and manage the service department in order to maintain the highest level of support for our customers. This position is located at our headquarters in Victor, NY. The role will require minimal travel within the U.S. and Europe to account for not more than 10% of their time.
Primary tasks will be related to answering customer generated service requests and coordinating service activities.
Provide remote technical support and training to the customer as well as guidance to the TOPTICA team in North America.
Meet TOPTICA’s level of support, service and dedication objectives dealing with all issues from a customer satisfaction perspective.
Coordinate formal and contractually relevant communication to designated customers, per company policy.
Report market needs, based on customer communication, to allow product development and enhancement.
Report service and quality related statistics on a regular basis.
Increase responsibilities as well as depth and breadth of tasks commensurate with competency level and technical expertise acquired through professional experience on the job.
Perform training, installation, troubleshooting, maintenance and support services for TOPTICA products in North America, both with customers and co-workers. Train new users and co-workers in the use of available equipment and techniques, and provide support for current users.
Provide technical support during product demonstrations and workshops.
Provide detailed and profound technical and product advice to the TPI sales team to help them understand the customer requirements, to suggest proper setups and to help with modifications required to assist customer applications. Directly contact the customer when necessary.
As required by our ever-growing install base, hire and train additional personnel and manage the service organization to maintain the highest level customer support.
Coordinate closely with the service team in Munich, Germany, traveling there yearly.
In order to maintain close ties to the products and community travel to customer sites 2-3 times per year for support, on-site service, or installations. Total travel should not to exceed 10%.
Timely trip, service and expense reports.
Other duties as assigned.
This individual should have a hands-on background including diode and/or ultrafast lasers.
TOPTICA Photonics Inc.
Headquartered in Rochester, NY and Munich, Germany
TOPTICA is a privately held, technology driven visionary company, which develops and sells diode and ultrafast fiber lasers for scientific and industrial applications. The company sets its own annual challenge to continually present exciting product innovations and world firsts.
Since 1995, our lasers and laser-relate...d measurement equipment have been dedicated to serving the forefront of atomic physics, metrology, microscopy, printing, optical disc manufacturing and many other applications.
Whenever lasers need to be matched with the latest scientific challenge, linewidth is measured in MHz and well below, or high speed locking circuitry is requested, TOPTICA lasers are the key to success. Whenever wavelengths are to be determined with an absolute precision of better than 10-7, beam wavefronts are given in m?, or random pulse sequences and lengths are required in ns or even fs scale, TOPTICA lasers are involved.
Why should you be interested? Strong contacts to the scientific community and our profound understanding of their needs motivate us to push the development always one step further and that results in world-renowned diode and fiber lasers with cutting edge technology. We are looking for scientific experts who understand our technology and its potential for customers by matching the technology with their application requirements. Help us to continue to do so in the TOPTICA style of partnership with the customer on an individual level in the sales process as well.
We are looking for people who share the same “Passion for Precision” that keeps us excited and has resulted in nearly 20 years of commercial success in the scientific and industrial environment